At Homerhair Hair,customer satisfaction is put at the core of our business.This includes transparent payment and shipment policies, which are beneficial for ourcustomers and elaborated as follows, Please read this post thoroughly so you can have a smooth shopping experience!
- Order processing time
ltems in stock: We’ll get them ready to ship in 1-2 days after you order.
Custom-order items: t takes about 15-20 days to make products. Contact our sales staff for the right production time estimation. - Shipment
2.1. Shipping agents
We partner with famous shipping agents, including DHl, FedEx,Ups, and EMS, depending on your location. 0ur sales agent willconfim when your ordelis ready for shipment. The shipping cost will be informed to you according to vour selected courier and delivery time.
2.2.Shipping address
To ensure a smooth shiping process,it is essential that we confirm your address before dispatching your order to prevent any potentialloss. Requiredinformation includes: accurate house number, street, zip code, city, district, state, and country.
Request for recipient’s siqnature (yes/no)
.If yes: we will ensure to obtain the recipient’s signature upon delivery, quaranteeing that the package reaches the customer 100%.Ifno. in case you are unavalable at your shiping address, you may be held responsible for any loss, as the courier mav leave the package at the doorstep
.Provide detailed information about the new shipping address so that we can deliver to the exact location you request
2.3. Shipping time
When you receive your order may vary depending on your lodation, but you can typically expect your purchase to arrive within 2-5 days of being accepted by the shipping agency. We’ll provide you with a more accurate estinate of your delivery date once your order has been processed and shipped. - RETURN POLICY
3.1 Return policy
Return and exchange requests are only accepted by following our requirement as follows.
Hair must NOT have been installed, colored, cut, or altered in any situations;Hair MUST be in its original bundle and NOT be untied at the top,Hair MUST be kept in its original packaging,
Returned packages MUST include a copy of the original invoice.
We will not accept your returns or exchanges which do not follow those requirements.
3.2 Contact us before return
You must contactus prior to sending your retum,in case the retum adres may be dierent fromthe adres your order was onginallyshipped from. Moreover,we wil check your retumed product and solve your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
3.3 Return shipping cost
All customers are responsible for their own return shipping costs. We recommend that you send your retum by shipping provider with a signature conirmation service,or buying insurance to protect your package as we cannot take responsibility for lost returns.
